What It Is
- Chat UI + tool integrations
- RAG knowledge base for grounded answers
- Policy layer for governance and safety
Use Cases by Department
- Support: draft replies and surface SOPs
- Sales: RFP answers and proposal drafts
- Legal: clause search and summaries
- Field: step-by-step troubleshooting
Security & Compliance Controls
- SSO/RBAC and audit trails
- Citation-required mode
- Data retention policies
Adoption Playbook
- Start with one team and one workflow
- Train champions and define prompt templates
- Track KPIs to justify expansion
KPIs to Track
- Time saved per employee
- Search success rate
- Ticket deflection and faster cycle times
FAQ
Yes-similar UX, deployed inside your environment with your governance and data controls.
Yes-use allowlists and require citations to approved content.
Yes-via APIs/connectors for tickets, CRM, ERP, and knowledge systems.
Track resolution times, search success rate, and self-serve rate by department.
A 2-week POC with one department and a curated document set.
Related Pages
Ready to plan your rollout?
Share your goals and we will map the fastest path from POC to production.
Contact: service@biogrouptec.com
Phone: 1-510-806-6488